Company policy
Refund and cancellation policy
Effective 25 August 2026
Live contests cannot be cancelled
A host may review the contest before payment. Once payment is confirmed and a contest is live, the host cannot voluntarily cancel it.
When a prize-only refund applies
If the entry period closes with no entrants, the contest closes and the host is eligible for a refund of the advertised prize amount. If contestants entered but nobody submits before the submission deadline, the same prize-only refund applies after that deadline.
Platform fee
The 5% Contestic platform fee is non-refundable in either eligible refund scenario. It covers platform operations, payment processing costs and contest administration.
Refund timing
Eligible refunds are initiated within 3 business days after eligibility is confirmed. After initiation, the refund may take a further 5–7 business days to appear through the payment method or bank.
Other contest outcomes
If valid submissions exist but the host does not select a winner within three days of judging beginning, the host is not refunded. The prize is allocated manually among participants whose submissions are confirmed valid after review. Suspected abuse, payment disputes and exceptional payment failures may require manual review.
Need help with a refund or contest outcome? Contact contestic.support@gmail.com.